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Community Activity
Esim removed EE sim?
I'm travelling right now and installed an esim for cheap data. I'm about to travel home and have realised that my original sim is not showing on my phone. Only my travel sim and an EE sim for a number I don't recognise appear on my phone. Will this s...
Resolved! Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Onetime switch
In May I did a onetime switch from Sky to EE following a cold call at the door, as part of the switch I was advised that both the broadband and TV packages would auto switch regrettably only the broadband switched and I've been paying both Sky and EE...
Roters and Extenders
Our first-hub kit was installed on 20th November 2024, our second-hub kit was sent on 22nd February 2025 and our third-hub kit was installed on 19th August 2025. Whilst waiting for the second and third-hub kit to be sent, we were unable to use the in...
Resolved! Send emails from btinternet.com account when using third party broadband
I switched broadband provider to Voneus in April 2025. I still have an account with EE (and am under contract until late 2026). I aim to use my btinternet.com email account until my contract with EE expires.If I try to send emails from my btinternet....
Broadband upgrade
I am a current broadband customer with 12 months remaining on my contract, I have been looking at upgrading from 500mbs to 900mbs.This would mean signing up to another 24 month contract.My question is, would receive a new wifi 7 router or am I expect...
Phone not showing incoming call
I have an account with NSI which requires two tier sign in , first on the website , then they ring and I put in the 6 digit number from my website page . But my phone doesn’t ring it just goes straight to voicemail it use to work until the last apple...
1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Resolved! Turn off safe search
Please tell me how to turn off my safe search before I leave an go to another network
Live chat
Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...
