samsung flip 4

rialucyclarke
Visitor

‎23-10-2023 04:23 PM

I have samsung z flip on contract and have had it over a year. The screen has a few faults with it, even though I have not dropped it or anything. I think its an issue with this design of phone having it fold. First my screen protector started having air bubbles where it folds so i took it off as i see this is a common issue with other people. Now the other day a random green line appeared down my screen and is only on when the screen is light up. I hadn't touched my phone and this randomly appeared. Is there anyway I can get my screen sorted and repaired, do I have warranty even though its been over a year?

what can i do ?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎23-10-2023 04:27 PM - edited ‎23-10-2023 04:27 PM

@rialucyclarke  as you remove the Samsung preinstalled screen protector you’ve voided any warranty you had on the device.    When that started a bubble, that’s when you should’ve done something about. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎23-10-2023 05:47 PM

Hi @rialucyclarke 

Thanks for coming here. 

If you get in touch with our technical support team by calling 150, they can certainly let you know any available options for a repair 🙂

Leanne.

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