my flip 3 has crashed, i cannot open any app, only receive calls

[Chris_B]

@olafare  Have you tried a factory reset?  You need to backup your device or all information on it will be lost, 

[olafare]

i think i will have to take it to EE shop. I cannot do anything, none of the apps, settings etc are working, I cannot even switch it off. Thanks fro your help

[Leanne_T]

Hi @olafare

Thanks for coming here.

Can you try pressing and holding the Power button and the Volume down button down simultaneously for more than 7 seconds to restart the phone, does this work for you? 

Leanne.