Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62599 Views
  • 91 replies
  • 28 Helpful

Pin

Hi I've just upgraded my phone and I need a pin so I can unlock my old phone 

Sarah831 by Visitor
  • 356 Views
  • 4 replies
  • 2 Helpful

Data not working

Hi,I'm traveling for 3 weeks to the UK so I thought the easy thing to do was to get a sim card for the month but it's not working. I tried restarting the phone, reseting the APN data, toggling on/off airplane mode and data usage but nothing works. Th...

Dada9109 by Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Trade In Page on EE website

My current upgrade has the trade in old handset as part of the upgrade deal but the webpage doesn't work and the shop says they can't do it as I already have my handset. How do I do it?

goldvixis by Contributor
  • 277 Views
  • 1 replies
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Asus ROG Phone 6

Now, a few times we have asked about getting rog phone phone and other phones for that matter. The rog phone is definitely popular enough now to see it on the EE store and the ROG phone 6 has just come.  We missed the others, we missed the ROG 5.  Le...

Chrisjp by Established Contributor
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  • 6 replies
  • 16 Helpful

Insurance Swap - Data Transfer

Hello allMy phone (Samsung S20) is being swapped on the EE insurance. Apparently they pick the broken phone up and the same time. How do I transfer the data - presumably the DPD guy wont want to wait?!?Cheers

Network unavailable

Hi,I'm struggling with my phone. Network coverage is apparently good but my phone says network unavailable. This means when I try to make, receive any calls it is doing this as a WiFi call and while I can hear other people no one can hear me. Phone h...

LouV28 by Investigator
  • 395 Views
  • 5 replies
  • 1 Helpful