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'You're currently blocked from using data'

Ken9999
Investigator
Investigator

‎25-04-2022 11:37 PM - last edited on ‎26-04-2022 07:26 AM by EE Community Moderator

U have had this come on to my mobile Samsung A41 in the last 48 hours. The bloke at EE was clueless. Help anyoneone!!!!

How do I get my pqid for data up and running.......Anyone?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-04-2022 06:30 AM - last edited on ‎26-04-2022 07:26 AM by EE Community Moderator

Hi @Ken9999 

 

Can you clarify what you actually need? 

 

  • Are you pay monthly contract or PAYG? 
  • Have you deactivated content lock? 
  • Do you receive this message on sites such as the BBC or Google search? 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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Jackiethemum
Visitor
In response to Northerner

‎25-10-2022 02:27 AM

Screenshot_20221025-001050_CaptivePortalLogin.jpgExactly same problem. Nothing has changed, no new phone or contracts. Have no idea how to remedy.  WiFi working. Internet not. 10gb data still available on my account. Help and advice welcomed please.

0 Helpful
Christopher_G
EE Community Support Team
In response to Jackiethemum

‎25-10-2022 07:52 AM

Hi @Jackiethemum

Welcome to the community.

I would suggest speaking to our Mobile Care team so they can check your account from our side.

Chris

0 Helpful