10-12-2021 09:42 AM
We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.
Here are some quick facts.
If your device is locked, you can request it to be unlocked using the link below.
Request to unlock here
For an Android device simply try a different network SIM card in your device. If it doesn’t work, it is likely that your device is locked. Text UNLOCK to 150 to check the status of your Apple device.
IMEI is your International Mobile Equipment Identity, a unique number used to identify your individual device. Made up of around 15 digits, the code is typically found behind the battery or in your device’s settings. You can also retrieve your IMEI by dialling *#06#.
Yes, please use the new digital solution here
The new service will present the unlock details on screen, where you can request them sent in email to use later if you require. If you lose them, don’t worry, simply visit the link again and re-enter.
If we are ever unable to unlock a device due to software issues, we will contact you. We will then direct you to the manufacturer.
If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch with Customer Care.
Unlock codes are also known as: MEP code (Blackberry), NUC (Network Unlock Code), and subsidy PIN.
Unblocking is different to unlocking: Your phone or device can become blocked in several ways (for example, entering the wrong SIM PIN number three times in a row).
To unblock your SIM card you will need to use something called a PUK (Personal Unblocking Key) code.
For help with your PUK code see the help page >
If you have any further questions, let us know below.
24-06-2022 12:04 PM
26-11-2022 04:53 PM
Hi I just tried to purchase a phone and simm from ee, but they said the phone will be locked to EE. Is that right?
26-11-2022 05:38 PM
@edsureshlitch : No, all new devices sold directly on EE since December 2021 are unlocked, as the OP states, by order of Ofcom..
09-08-2023 05:19 PM
I have received my unlock code but the link takes me nowhere except back to the start, where do I input this code
09-08-2023 05:21 PM
@eddieriff : If you've got your unlock code, where does a link come into it?
09-08-2023 06:01 PM
After confirming the IMEI number, EE gives an unlocking code but on continuing, it takes me back to the "instruction page" when I anticipated it would be a page to input the unlocking code, am I missing something?
09-08-2023 06:15 PM
Hi @eddieriff,
Welcome to the EE Community. 🙂
You'll be asked to enter the unlocking code into your phone when you install a SIM card from another network.
Hope this helps.
James
10-08-2023 09:07 AM
Thank you for your reply; I was, I did but it was unsuccessful.
Eddie
10-08-2023 09:17 AM
Hi @eddieriff
What happens when you enter the unlocking code into the phone with another network SIM card installed?
Do you get an error message?
Leanne 🙂
10-08-2023 12:53 PM
Hi Leanne
Invalid sim card, network locked sim card card inserted and it's asking for the PUK