cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unlocking a phone, error message on ee website

Tmy1
Investigator
Investigator

I have put the imei number in on the unlock page but it gives an error message. I tried customer services it just says go to the unlock page on the website. I tried putting the number in on a pay to unlock website and it recognises the phone but I don't see why I should pay £15 to unlock it!

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi there @Tmy1 

Thanks for coming to the community. 

If the online unlock form is showing an error message, please give us another call and one of our guides will be happy to help you further. 

Thanks 🙂

Leanne.

View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Tmy1   Is the device form EE did you get this device from EE ?   Any device sold after 17th of December 2021 are not network locked.   If you are copying and pasting the IMEI on the EE website don’t manually type it in with no spaces. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
it is an old phone, new in box but old, it is asking for nck code. i tried
the ee unlock but it just says error, i tried a paid unlock and it found
the phone but i dont particularly want to pay to unlock it
Leanne_T
EE Community Support Team

Hi there @Tmy1 

Thanks for coming to the community. 

If the online unlock form is showing an error message, please give us another call and one of our guides will be happy to help you further. 

Thanks 🙂

Leanne.

I have spoken to someone now who was very helpful and will hopefully sort the problem for me. Thank you 

Leanne_T
EE Community Support Team

Thanks for coming back and letting me know @Tmy1 

Leanne 🙂