24-08-2026 11:56 AM
I have put the imei number in on the unlock page but it gives an error message. I tried customer services it just says go to the unlock page on the website. I tried putting the number in on a pay to unlock website and it recognises the phone but I don't see why I should pay £15 to unlock it!
Solved! See the answer below or view the solution in context.
24-08-2026 04:15 PM
Hi there @Tmy1
Thanks for coming to the community.
If the online unlock form is showing an error message, please give us another call and one of our guides will be happy to help you further.
Thanks 🙂
Leanne.
24-08-2026 01:52 PM - edited 24-08-2026 01:54 PM
@Tmy1 Is the device form EE did you get this device from EE ? Any device sold after 17th of December 2021 are not network locked. If you are copying and pasting the IMEI on the EE website don’t manually type it in with no spaces.
24-08-2026 02:17 PM
24-08-2026 04:15 PM
Hi there @Tmy1
Thanks for coming to the community.
If the online unlock form is showing an error message, please give us another call and one of our guides will be happy to help you further.
Thanks 🙂
Leanne.
25-08-2026 02:41 PM
I have spoken to someone now who was very helpful and will hopefully sort the problem for me. Thank you
25-08-2026 03:04 PM
Thanks for coming back and letting me know @Tmy1
Leanne 🙂