Hello 👋
I'm a new customer to EE and took out a new contract for two Samsung Galaxy Fold Z 8 at the beginning of August. I did it over the phone as it was two devices and was told by the rep I would be eligible for two sets of buds under the £1 offer. I've yet to receive a code for either with the 30 days expiring tomorrow. I've phoned EE and I've now got to wait a further seven days for this to be escalated. I'm meant to claim by the 11th September and given I haven't had a code in 30 days mot overly confident this will be resolved in time. Is there any way to escalate this or a different number to call. The offer page specifically says the rep should be able to retrieve the code on the call which clearly isn't the case.
Certainly not happy with my first experience with EE. 😭
