The EE Community

London Underground EE Wifi-Auto cannot connect

Hi All,For some time I have been having problems connecting to the EE Wifi on the London Underground. When ever I try and connect it asks for a username and password as the image shows. The EE website indicates it should connect automatically and it ...

Recent upgrade to EE Wifi 7 - Smart Wifi PRO will not pair

Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...

Updated to eSIM card Now now no service

Text Messaging

I have recently taken out a Sim only account with 2 SIM cards, one for me and one for my wife. Although they are different phones and numbers when she sends a text message it shows at the recipients end as though I sent it. Is this due to the fact th...

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ? 

SIM Only Bills

Hi - I have an EE mobile (SIM only) and am charged separately for a SIM card to control a set of security gates.  I know the phone number for the gate SIM, but don't have an EE account number for it and never receive a bill for it. Every contact I tr...

Question about Xbox Gamepass ultimate as an inclusive extra

I am looking to upgrade my SIM deal and was wondering about the Xbox Ultimate choice as an inclusive extra. I don't pay anything additional for this a month, correct? the price I see of the deal includes the monthly sub of this for free?How do I add ...

10£ pack pay As you go

Hello. I’ve just bought 10£  pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...

Cannot Link Device

I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...

New to EE - I ordered excess equipment in error can I return it?

Hello,I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I ...