Samsung a13 won’t switch on
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29-07-2023 09:11 PM
Hi I was watching a Facebook video when my Samsung A 13 went dead and now won’t switch on. Please can someone help I’ve tried to contact technical at ee but they are closed!!
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30-07-2023 03:31 PM
Thanks for your reply. My battery was charged and it hasn’t switched on since last night I have now managed to speak to EE and they have put me onto Samsung who are arranging to pick the phone up tomorrow. I was panicking because there was nobody to speak to and I’m grateful for your reply. I’m sure they will now sort it out for me just that I will be left without a phone. I can borrow a business phone from work and put my SIM card in. It’s a nightmare as everything is on my phone and I have a busy week ahead!
Kind regards
Isabell
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30-07-2023 07:25 AM
Hi @ih.
Since your post last night has your phone switched on?
Are you aware if your battery was running low when you were wanting the video on Facebook?
Katie
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30-07-2023 03:31 PM
Thanks for your reply. My battery was charged and it hasn’t switched on since last night I have now managed to speak to EE and they have put me onto Samsung who are arranging to pick the phone up tomorrow. I was panicking because there was nobody to speak to and I’m grateful for your reply. I’m sure they will now sort it out for me just that I will be left without a phone. I can borrow a business phone from work and put my SIM card in. It’s a nightmare as everything is on my phone and I have a busy week ahead!
Kind regards
Isabell
Sent from my iPad
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30-07-2023 03:49 PM
It's great to hear you have been able to speak with someone and hopefully get this resolved @ih.
Please be sure to keep us updated her on the community.
Katie
