Samsung a13 won’t switch on

[ih]

Hi I was watching a Facebook video when my Samsung A 13 went dead and now won’t switch on. Please can someone help I’ve tried to contact technical at ee but they are closed!!

[Katie_B]

Hi @ih. 

Since your post last night has your phone switched on?

Are you aware if your battery was running low when you were wanting the video on Facebook?

Katie

[ih · Accepted solution]

Hi Katie
Thanks for your reply. My battery was charged and it hasn’t switched on since last night I have now managed to speak to EE and they have put me onto Samsung who are arranging to pick the phone up tomorrow. I was panicking because there was nobody to speak to and I’m grateful for your reply. I’m sure they will now sort it out for me just that I will be left without a phone. I can borrow a business phone from work and put my SIM card in. It’s a nightmare as everything is on my phone and I have a busy week ahead!
Kind regards
Isabell


Sent from my iPad

[Katie_B]

It's great to hear you have been able to speak with someone and hopefully get this resolved @ih. 

Please be sure to keep us updated her on the community. 

Katie