Samsung A32 5g Screen stays black.

[catz2271]

I have tried volume down and power button I hear a beep when the logo should appear but still black. I have tried to force a restart by volume up and power but nothing. I can hear messages come in but can't access them and when I get a call I wont be able to swipe up to accept the call

[Christopher_G]

Hi @catz2271 

Welcome to the community.

So it's as if the phone is switched on, but with no screen? Have you tried doing the volume down/power button process whilst it's on charge?

Chris

[catz2271]

Yes. Still no luck. 

[Leanne_T]

Thanks for trying and coming back to us @catz2271 

You can run through troubleshooting and organise a repair if this is needed on the EE Online trouble-shooter. 

Thanks 🙂

Leanne.