S9 Tablet - Phone not working

[dharr55522]

Hi. Recently got an S9 5G tablet, all is good except the phone is not working. SMS is all OK,as is data.

Rebooted, and re-inserted SIM. Any help would be appreciated. Thanks

[Christopher_G]

Hi @dharr55522 

Welcome to the community.

Are you able to try the SIM in another device to see if you're able to make calls from it?

Chris

[dharr55522]

Thanks for the reply. The SIM worked well in the prev S8, and I removed it to test in that again. No problems. The S9 is just not playing.

[Christopher_G]

Do you get any error messages, @dharr55522? 

Chris

[dharr55522]

No - nothing at all. All that happens is about 2 secs after dialling, it makes the disconnection sound and up jumps the 'call ended' message, no matter what number tried, even the EE 150 line.

[Christopher_G]

Could you make sure that call barring is switched off, @dharr55522?

Chris

[dharr55522]

Good point -I'll have a look. Thanks.

[dharr55522]

Hi - Thanks for that- but on getting into it I found call barring is off for all except 'international calls from home' . But, interestingly, it asks for a call barring password upon any attempt to change anything, then comes up with a 'failed to read data' message....

[Christopher_G]

I'm stumped, @dharr55522 

It may be worth giving our technical support team a call, to see if they can help with this.

Chris

[dharr55522]

Thanks Chris - I will.