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Problem unlocking an old EE phone

NickyGalea
Contributor
Contributor

‎04-09-2023 08:27 AM

I am trying to unlock my old EE phone for my partner to use.  It is a Samsung Galaxy A20e.  I am trying to follow the online instructions but it keeps sending me in circles.  I enter the IMEI number and it confirms the phone model and that it is locked to EE.  I click on 'unlock this device' and it gives me an unlock code.  It says 'hit on the link below and we'll explain how to use your unlock code to finish things up'.  I click on the 'unlock your Samsung device link', but all it does is take me to a page that explains that it's free of charge to unlock a device, and that some devices are already unlocked etc.  There is a link saying 'unlock your device' but when I hit on this is takes me back to the beginning again where it asks for the IMEI number.  There is no other link on that page or any instructions explaining how to use the unlock code.  Please could you let me know how I use the unlock code to unlock this phone?  Many thanks.

0 Helpful
20 REPLIES 20
Linzi_H
EE Community Support Team
In response to mcollett85

‎06-12-2024 12:14 PM

Hi @mcollett85 

Welcome to the community.

I'm disappointed to hear that you're having a spot of bother trying to get this sorted out. 

Can I just double check, are you using our Device unlock page and entering the IMEI details here?

Have you also tried using a different network SIM in the old mobile to see if it's already unlocked?

Linzi