Pixel 7a battery swollen

[annllwynteg]

Hi

My Google pixel 7a battery has swollen and the phone keeps turning off when it gets hot. I've been advised to not use it as it could catch fire. I went to my nearest ee shop and they refused to repair it as they couldn't override the repair charge of £196. I've contacted Google and getting nowhere, I've made a complaint to ee and still waiting for a reply. I've contacted citizens advice, the ombudsman, and I'm in the middle of contacting my local councillor.

Can anybody advice on what I can do next to resolve this problem please?

Under the consumer act 2015 a mobile phone should at least last 6 years, so in theory ee have sold me a faulty phone with a manufacturing fault which is unacceptable. 

Thank you in advance 

[annllwynteg]

At last someone taking notice that it's swelling and not 'Degrading' .. 👍 

[annllwynteg]

The phone has come apart, become unusable...  Not sure what people read on here 🤔 

[EssexBoyEE]

The phone has come apart (forced apart) due to the battery going faulty, the correct terminology for this is called Outgassing, the main reason for this is, Manufacturing tolerances, overheating, overcharging etc, all of which I've covered in my previous post and some simple advice on how to reduce or prevent this in the future, if the advice is falling on deaf ears then just crack on my friend and good luck in the future.

[annllwynteg]

Thanks I will 😀👍 

[annllwynteg · Accepted solution]

Hello everyone at EE community, I  eventually got my refund from Google 👍 

[Schockwave]

@annllwynteg  Thank you for coming back and letting us know, glad you got your refund from Google.

[annllwynteg]

Thanks Shockwave 😀 much appreciated 👍