Picture messages

Deborah1959 · ‎14-08-2022

Why are EE charging me for a free service re: Messenger sending pictures? It's nothing to do with EE I've had several previous charges and in the past been refunded so what's going on? Why do I have to keep messaging you EE??

XRaySpeX · ‎14-08-2022

If you are being charged you must be sending them as ordinary MMS (Picture Msgs) not thro' Android (Samsung?) Messenger, maybe to recipients who don't have that same Messenger.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎14-08-2022

If you are being charged you must be sending them as ordinary MMS (Picture Msgs) not thro' Android (Samsung?) Messenger, maybe to recipients who don't have that same Messenger.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Deborah1959 · ‎07-09-2022

Why are EE charging me for using free messenger service sending photos

Deborah1959 · ‎07-09-2022

No defiantly not. Being sent via messenger

James_B · ‎07-09-2022

Hi @Deborah1959,

Which messaging app are you using?

James