No Internet on mobile hot-spot.

Nomex
Explorer

‎18-07-2023 02:08 PM

Recently my Samsung galaxy s22 ultra has stopped allowing PCs to connect to WiFi hot-spot. It used to work in the past and unable to explain why it suddenly stopped working. I use this for work and personal laptops, I have had an update since this issue started and nothing has changed.

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3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎18-07-2023 02:50 PM

Hi @Nomex,

Is the hotspot not visible visible to the PC or are you just having trouble connecting. if so, do you see any errors while attempting to connect?

You could try toggling on/off aeroplane mode and restarting the device too.

Thanks,
Alex

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Nomex
Explorer
In response to Alex_M

‎18-07-2023 03:45 PM

On both PC/laptops they connect to the WiFi network but the connection says "secure. No Internet". I regularly use airplane mode and toggle WiFi/Bluetooth as required. My personal laptop is also tethered to the phone so used this as fault finding just to discover it was exactly the same. 

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Christopher_G
EE Community Support Team
In response to Nomex

‎18-07-2023 06:11 PM

Hi and welcome to the community, @Nomex 

I recommend speaking to our technical support team so they can run some tests on it with you.

Chris

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