Community Activity

eSIM Activation Request – SIM Only Plan

Dear EE Support, I recently ordered a SIM Only plan from EE and provided a PAC code to transfer my existing number. The order was confirmed on 8 May 2025, but I have not yet received a physical SIM card.Since I am using a phone that supports eSIM, I ...

Ozi1 by Visitor
  • 6 Views
  • 0 replies
  • 0 Helpful

Roaming suddenly stopped working

Hello, I am based in the UK on a monthly contract but currently in Germany, I bought a 7 day roaming pass and it suddenly stopped working. I've restarted my phone, turned off the wifi etc, but I am having no success. I also tried to contact EE on my ...

TV Guide

Can the programme information/preview be turned off in the TV Guide?  It now takes up half the screen and I can only see 5 channels at a time before having to scroll down.

Merluzzo by Explorer
  • 38 Views
  • 2 replies
  • 0 Helpful

Unable to manage my landline anymore.

When I was forced to join EE from BT I was able to manage my landline (digital) and set up "call protect" etc. Now when I login to my EE account and select "manage plans" only Broadband is available and not landline. Does anybody have any ideas befor...

davet1234 by Investigator
  • 67 Views
  • 5 replies
  • 4 Helpful

Cannot log in

Cannot log into my account. Have been on phone for hours to Tech department without success. I have tried all their suggestions without solving the problem. Today is Saturday the 10th and have call booked with Tech department on Tuesday 13th with " s...

Travel to Italy which roaming package I need

Hi we travel to Italy in a few hours & need a roaming pack but I'm not sure where to find the f right one, my daughter said there is a £10 add on we can buy but I really don't know which one & don't want to get the wrong one can someone please put th...

Jojo203 by Visitor
  • 23 Views
  • 2 replies
  • 0 Helpful

Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Babington by Investigator
  • 66 Views
  • 6 replies
  • 0 Helpful

EE Broadband Performance significantly worse than with BT

 Hi all,I've recently switched from BT broadband to EE broadband and received a new EE Smart Hub Plus as part of the switch. Since the switch, I've noticed Internet performance is significantly worse with EE than it was with BT.Generally everything f...

rjs6 by Explorer
  • 2843 Views
  • 20 replies
  • 2 Helpful