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New phone

Dots
Explorer

‎27-08-2022 04:31 PM

Just received my Samsung flip 4, I've charged it. Now what do I do, I don't have a new sim but received the phone through bt

Tia

Cath

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-08-2022 04:52 PM

@Dots   Was this an upgrade or new contract?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Dots
Explorer

‎27-08-2022 04:59 PM

New contract, I have a pac code etc but do I have to contact or go into a shop

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Dots

‎27-08-2022 05:02 PM

@Dots  You need to call customer services to request a sim if one you wasn’t sent within the packaging.   It’s really strange you wasn’t given a sim seeing as it’s a new contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Dots
Explorer
In response to Chris_B

‎27-08-2022 05:06 PM

Thank you, ill ring them

0 Helpful