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New Samsung S22 Phone

Lord_B
Investigator
Investigator

‎25-05-2022 03:09 PM

I recently purchased the above phone and couldn't get the sim swap to work when I rang they said it didn't matter as it was already registered, great I thought, but I have to keep registering my phone to my mobile network as it keeps saying can't register and when I check About Phone on setting my Mobile number is all zeros. any idea what is going on anyone?

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎25-05-2022 05:13 PM

Hi @Lord_B. 

 

Welcome to the EE Community. 

 

Have you recently completed a number port?

 

Katie 🙂

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Lord_B
Investigator
Investigator

‎25-05-2022 05:52 PM

I upgraded my phone and got a new sim

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Katie_B
EE Community Support Team
In response to Lord_B

‎25-05-2022 05:59 PM

Thanks for confirming @Lord_B. 

 

When did you last speak with our customer care team?

 

Katie.

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Lord_B
Investigator
Investigator
In response to Katie_B

‎26-05-2022 08:56 AM

I spoke to them on the 23rd of this Month Katie_B

 

Br

Lord_B

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Christopher_G
EE Community Support Team
In response to Lord_B

‎26-05-2022 10:21 AM

Hi @Lord_B

 

I've sent you a private message to get some information from you. Please have a look and get back to me.

 

Thanks

 

Chris

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