19-05-2022 09:52 PM
Hi my brand new S22 died while out and now isn’t charging, can anyone help?
19-05-2022 10:16 PM
Hi @Caroline89
Try leaving it plugged in to the power (make sure the cable is connected correctly) and after 15 mins try a soft reset if the power button doesn't boot up the phone.
Thanks
19-05-2022 10:46 PM
@Northerner @Thank you! What is a soft reset? Thanks
20-05-2022 07:53 AM
Hi @Caroline89.
To perform a soft reset you need to press and hold the power button and the volume down key at the same time until the Samsung logo appears.
Let us know if this helps.
Jon