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New Phone

jfostern
Established Contributor
Established Contributor

What is the process for me to change my phone from Haiwei to Samsung if I want to mirror all of contents?

Sim size is same…if I move SIM card from one phone to other what do I do next to ensure I can continue using phone as if I I had not changed phones?…….network remains as EE,… no change there.

3 REPLIES 3
Chris_S
EE Community Support Team

Great question @jfostern 

Your photos and videos will be stored on the your Google cloud account, and can downloaded to your new device from there.

Google have a helpful page that you can access more information from here: Data transfer

As both devices are Android, it should be easy to transfer all of your other data, Android have a step by step guide that you can view here: Android guide

Chris S

Chris_B
EE Community Star
EE Community Star

@jfostern  Does the Huawei device of the Google play store on it or Huawei app gallery ?   If it’s got the play store then you can put your apps and other information on the new device but if it’s the  Huawei app gallery, then you can’t,  it’s two different operating systems.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
jfostern
Established Contributor
Established Contributor

The Huawei does have its own account but it’s not used,..it’s never logged into.

It also has Google play and some of its apps.

And can be backed up to Google account.

 

question… does anything have to be done wrt Sim after moving SIM card from Huawei to Samsung phone?