My phone is not working - Moisture detected after phone update

[Hayleypearce]

Have you had any help my phone been sent away twice and keep being told nothing wrong with it , takes me ages to get it work don't know what my insurance is for waste of time 

[Hayleypearce]

Same thing is happening to me sent the phone off twice for repair and keep being told that there is nothing wrong with the device I pay insurance on my account but don't know why because no one is helping me sort this problem it's so annoying and once my contact is up I will never go with EE again even tho I have been with them for ever loyalty means nothing to EE

[bristolian]

Duplicate posts moved to the same place.

Have you logged a formal complaint with EE as yet? That does allow referral to external arbitration if necessary.

[Ali_A]

Hi @Hayleypearce 

Have you had a look at Samsung | My device displays a water drop icon and will not charge,  including trying a different USB cable when charging your phone at home? 

Ali 

[Northerner]

It could be how you hold it as if you're covering the charging port it maybe the heat from your hand/body especially in hot weather.

This is not uncommon.

Thanks