My number has been spoofed

[Danovitch]

I have had quite a few calls from people saying they had a missed call from me but I never called them. Apparently this is a symptom of spoofing, so my number is being used by scammers to call people to con them. What can I do about this please? 

[Christopher_G · Accepted solution]

Hi @Danovitch 

Welcome to the community.

I'm really sorry to hear that. If you speak to our Mobile Care team, they could change your phone number, this will fix the problem in the short term, but would not guarantee that it wouldn't happen again in future.

Spoofed calls are not just targeting UK residents, these calls originate from all over the world. This is a worldwide problem. Both the UK and international regulators are working with the telecoms industry to solve this problem.

Chris

[timwright007]

Hi,

Do you know if:

- our numbers being randomly generated and called?

- our telephone numbers being sold from certain website

- other 

No worries if not, just wondered if there was a way to protect our telephone numbers.

Kind regards,

Tim

[Leanne_T]

Hi @timwright007 

Thanks for coming here. 

You can find full information to see if this is something you are experiencing in the Number spoofing scams - Ofcom support page. 

Leanne.

[SlipSlot]

Doesn't relate to the specific issue in the slightest. Christopher already identified the actual issue and gave an appropriate response so I'm not sure why you felt the need to pipe in with irrelevant information. Where's the 'Not Helpful' button?

[Abdul200]

I have this same issue and it’s like almost impossible to get ahold of you guys can you please help 

[Christopher_G]

Hi @Abdul200 

Welcome to the community.

I'm sorry to hear that you're having this problem. Did you take a look at my earlier post, and the article that @Leanne_T linked to? The number spoofing Ofcom article explains what could be causing this. It usually dies down after a short time, but if you feel like you need to, you can change your number through our Customer Support team.

Chris

[Abdul200]

Would ee give me a new number 

[Christopher_G]

If you speak with our Customer Support team and explain the situation, they'll look into this as an option for you, @Abdul200.

Chris

[Abdul200]

Don’t want to be ungrateful but that link is literally taking me in circles.