Hi, I'm hoping people can help me out.
My first issue is: I recently changed my SIM only deal, going from PAYG £35, to a pay monthly deal £22. When I try to log in to my account, either online or through the app, I'm met with a message saying "view final bill". I click on it, even though I have no bill to pay, and am met with a "technical difficulties" message. Because of this I can't access my account properly and see my monthly deal information. Can anyone help me out to resolve this?
My second issue: For some reason my passkey isn't working properly. It was setup to my mobile device, but when it tries to get used, I'm met with a "no passkey" message. I try and manage my passkey but get a message saying "your claims verification cannot be verified". I can't remove and reinstall the passkey because I get a message saying along the lines of "need to have a device available, please setup another device before removing this one", even though I don't have another device. What is going on?
My third issue is: Every time I try and log in to the EE app, because I can't use my passkey, I have to use verification codes through my email and mobile number, which is no problem. I input those codes but then get redirected back to the login screen of the app. Help me people, please!
Frustration is an understatement at the moment. Thank you for your time.
