Mobile phone issues

chantelle54
Investigator
Investigator

Why is ee not working today I've got no signal and can't make any calls out today Eva 

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

@chantelle54 , it has been reported and other networks are also affected from what I have read, there is a major outage which EE are trying to rectify as a matter of urgency, although I did manage to make a call to a landline number this evening.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

A lack of coverage is not a symptoms of yesterday's calling issues, you may have a different problem.

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.