MOT for phone

[Tenebrae]

Good morning all,

I have received a text recommending an MOT for my phone.

1) Is it genuine?

2) What is an MOT for the phone?

Thank you

[Chris_B · Accepted solution]

@Tenebrae   It forms part of your contract.  EE will basically check over your device to make sure there is nothing wrong with it.  

[Tenebrae]

Thank you Chris

[Alillie]

What do they check exactly? 
if something is wrong? What physical damage? Configurations?

[Christopher_B]

Hi @Alillie

I hope you're well and having a nice day, are you up to much or having a chilled one.

Every year we'll make sure your device is still performing at its best. So we'll give your device a thorough health check with a diagnostic tool, a clean and polish, as well as a check for any apps or software that could help you get more out of your device.

We'll then send you a full service report which will include recommendations on how to keep your device working beautifully.

While you're at your appointment, we'll also take a look at your account to see if you could be saving money or getting more value from EE. plus, you'll get another £10 off premium cases or screen protectors when you come in for your appointment. 

Thanks 

Chris 

[Mass64]

Hi, I had the same message and followed the link to book an appointment, however once logged into account I can't find where to book an MOT 

[Christopher_B]

Hi @Mass64

I hope you're well and having a nice day, are you up to much or is it a chilled one? 

When you click on the link and sign in it should have a book now option then give you options. Do you have the number you got the text to registered on your My EE account?

Thanks 

Chris 

[Mass64]

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Hi Chris, yes it's registered, the link isn't working properly and doesn't open up. I've just checked on my account and I'm due a upgrade in December so I can wait. Cheers for quick reply 

[Christopher_B]

No problem @Mass64

But if you change your mind then please let me know.

Thanks 

Chris 

[A810]

Hi, what is the charge for an MOT