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Locked out of my z flip 6

Bones1981
Contributor
Contributor

Help!! I have locked myself out of my phone as I can’t remember my password. I have tried everything on the internet I it doesn’t work. Is there anyone that can help me please. 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Bones1981  you’ll have to factory reset it. if you don’t have the device backed up everything on your device will be lost.  

Turn off your Galaxy Z Flip 6. Hold the Volume Up and Power buttons simultaneously and check the Recovery menu in action. Click Wipe data / factory reset. Select Factory data reset

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Bones1981  you’ll have to factory reset it. if you don’t have the device backed up everything on your device will be lost.  

Turn off your Galaxy Z Flip 6. Hold the Volume Up and Power buttons simultaneously and check the Recovery menu in action. Click Wipe data / factory reset. Select Factory data reset

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Bones1981
Contributor
Contributor

It won’t even let me turn the phone off. Thank you though 

Chris_B
EE Community Star
EE Community Star

@Bones1981  THIS  should help you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.