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Issues with Doro 8100

Juliet55
Explorer

Good evening @community 

I recently had to do an upgrade but online the only choice i had, within the budget i needed was for a Doro 8100. on the whole the mobile is ok but it won't play a set alarm for 4am, 4.05am or 4.10am. but if i test the alarm by setting it for a later time past 5am it will go off??? does not really help me as my alarm for work is 4am. I have checked all settings and permission managers but cannot find out why. All other alarms set during my day to day life sound with no issues???

Also i have a mobile game app called Mistplay but I am unable to play it because features have been turned off as apparently it slows down the phone. I have looked in all permission manager areas i can find but nothing that would allow me to continue playing it.

To be honest I am not happy with the phone and was wondering if I could pop into an EE store to get a better deal/phone?

the 14 days to change my mind finshes on Monday 14th Nov

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Juliet55  you only get a 14 day cooling off period if you purchase online or over the phone you don’t get this with store sales. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Hi, I did purchase online. It was an upgrade through EE website.
Jon_K
Former EE Employee

Hi @Juliet55.

Sorry to hear you're not happy with the phone.

If you call our Customer Care team they'll be able to help you organise a return.

Jon