IMEI not recognised

Sophie1985 · ‎30-08-2020

Please help!

I bought a huawei p30 pro from music magpie locked to EE. I'm now needing to change network. For some reason EE don't recognise my IMEI number. Is there anything I can do to get my phone unlocked as the support group haven't really helped.

XRaySpeX · ‎26-04-2024

@KlodianKopaci : Anything we can help you with? State your query in words!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

KlodianKopaci · ‎26-04-2024

I lost my phone on the 9th of April on the train of the Picadylli line and
today I was interested in it and a person had delivered it there but I made
the complaint about this phone and they have blocked me, it does not accept
my SIM card, how can I unlock it

Christopher_G · ‎26-04-2024

Hi @KlodianKopaci

Welcome to the community.

Is there something we can help you with?

Chris

Chris_B · ‎26-04-2024

@KlodianKopaci If you reported this lost to EE you need to call EE customer service to get the block removed. Unlocking a device from a network will not remove the blacklisting of the device.