How do you log a complaint about EE's repairs department?

Zazzu123 · ‎27-01-2023

My Samsung Z Flip 3 had an issue which EE wouldn't resolve under warranty and ask me to pay £300 as the engineer deemed this was outside the manufacturers warranty.

I declined, requested the handset back and contacted Samsung direct who resolved the issue for free.

I now want to complain about the poor service from EE and ideally some compensation for the inconvenience caused.

Any guidance?

XRaySpeX · ‎27-01-2023

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G · ‎28-01-2023

Hi @Zazzu123

I'm sorry to hear that you're not happy with our service. I see @XRaySpeX has given you some information on how to complain. Please keep us posted on what happens.

Chris