Galaxy S8 Ultra Keyboard

[Marshallj26]

Hi there I have ordered a Samsung galaxy s8 ultra and I am just wondering when the keyboard is sent out that class with the offer online. Thanks 

[XRaySpeX]

It will be at least after 14 days of purchase.

[Jon_K]

Hi @Marshallj26.

Welcome to the community.

Have a look at the Samsung Claims Page for more information on how to make a claim.

Jon

[Marshallj26]

I have looked but it says nothing. When I ordered this on the we website it said that I don’t do anything and it will just arrive in the post but I can’t see any other information regarding this… here is the image on the purchase…

[Jon_K]

Thanks @Marshallj26.

I'd recommend getting in touch with our Customer Care team so they can check your account and see what is happening with this for you.

Jon

[Yamyam_gaming]

@Marshallj26did you get an answer to this as I've just ordered one myself. Thanks

[chistery]

@Yamyam_gaming 

Terms and Conditions
Offer starts 13th May and runs to 30th June. Get a free book cover keyboard with track pad.
Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. Your book cover keyboard with track pad will be delivered to your account address within 15-30 days of your purchase, excluding weekends. If your EE account remains in arrears 14 days after original point of dispatch you will no longer be eligible for the book cover keyboard with track pad. Offer cannot be combined or used in conjunction with any other offer, discount or promotion

[Marshallj26]

Yeah buddy. You have to wait 14 days then they send it out. Just there now so am waiting for it but that’s what they said. Numpties keeping the keyboard and sending the tablet back so now we have to wait 2 weeks. Will let you know when/if I get it

[Yamyam_gaming]

Cheers buddy ☺️