Carnt use certian apps

Sharnalouise42 · ‎15-05-2023

Hi when im out the house i carnt use facebook. Smapchat messenger but srill have internet. I visited ee stope and they dont know whats wrong either. Ive tryed restarting phone. Deleted apps and reinstalling them still carnt find a problem. Im useing the new pizzel 7pro

Schockwave · ‎15-05-2023

@Sharnalouise42 , can you go into your account and go to settings and then scroll down to Parental control, you will need to change the settings, if you cannot do it yourself, you will have to ring customer service and ask them to change the setting, then it should work ok.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave · ‎15-05-2023

@Sharnalouise42 , can you go into your account and go to settings and then scroll down to Parental control, you will need to change the settings, if you cannot do it yourself, you will have to ring customer service and ask them to change the setting, then it should work ok.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.