The EE Community

50% friends and family and misold contract

Hi, I have recently upgraded my sim only deal and was informed by multiple staff from EE (when deciding) that I will get 50% off my sim only contract. I upgraded my sim only to the full works and also was informed at the time that they would give me ...

Amazon Fire Tv new wifi cannot connect to EE

I have EE wifi.I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the...

Add-ons

Is there still problems with the add-ons in the EE app 

Samsung ear buds

Hi I have just purchased a Samsung s23 fe. Can you please tell me how I claim the Ear buds from Samsung Thanks 

I have deleted the e sim

Hi I have deleted the e sim I have read the asked questions but non give any help other than to order a e sim ? I have my SIM card in the phone still 

Smart WiFi not connecting orange flashlight

No network

I'm awaiting a new SIM via post but recently I've lost network services. Is this because the new SIM (which will have the new number) deactivates the old, or is it coincidence? I'm in the highlands in Scotland.TIA

Promised a return router bag on the phone and email

I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - Before it is suggested (I read another post where the link does not work either) I do not have a printer to ...

Can't send texts to one particular number

I'm on Android, my nephew has an iPhone. He receives texts from other iPhone and Android users without issue. He can also text me, but I can not text him at all. I immediately get a notification saying "couldn't send message". My partner (same busine...

Return router bag - how to obtain

When i received my new EE router reference was made to a return bag - however not provided.A recent email also offers this, but suggests logging on and getting a bag sent - no easy link once logged on to get a bag sent. Please check and help.