Broken phone data transfer

Stephanie331 · ‎03-06-2023

I have an S10+ which I dropped and have broken the screen. The cost was too high to have it repaired so decided to take out a contract on a new Samsung device. I have been unable to do the data transfer with a cable as I'm not able to see the whole screen on my old device.

Does anybody have any ideas how this can be done?

Tia

Chris_B · ‎03-06-2023

@Stephanie331 Without screen interaction on the device the best you can do is plug into a PC back up your old device and then transfer it to the new device. You’ll not know what been saved until you open the new device.

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Chris_B · ‎03-06-2023

@Stephanie331 Without screen interaction on the device the best you can do is plug into a PC back up your old device and then transfer it to the new device. You’ll not know what been saved until you open the new device.