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user0ee
Explorer

‎08-03-2023 06:29 PM - edited ‎08-03-2023 06:34 PM

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I bought an unlimited data add-on, but 5G does not work on the Samsung Galaxy S20 5G, although 5G is enabled in the settings.

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Chris_B
EE Community Star
EE Community Star

‎08-03-2023 06:48 PM

@user0ee   Are you in a 5G area ?   Purchasing an add ons doesn’t enable a network connection type.    Is your tariff a 5G tariff?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎08-03-2023 06:48 PM

@user0ee   Are you in a 5G area ?   Purchasing an add ons doesn’t enable a network connection type.    Is your tariff a 5G tariff?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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user0ee
Explorer
In response to Chris_B

‎08-03-2023 07:08 PM

No

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