Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 133871 Views
  • 49 replies
  • 20 Helpful

Mobile hotspot "no internet"

I'm struggling to use my mobile hotspot on my work laptop. I know it's not the laptop as my friend's iPhone hotspot worked and connected.I've looked at settings, and I have 30Gb data. The laptop connects to the hotspot with and without password (trie...

Mraine by Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

Change plan

Hello. I've used current plan for 3months but I want to change the plan. Recently I got message from EE that my 50% discount will expire and I can change my plan at ee website. However, while I used my phone, I thought data is too slow than I expect ...

snam by Visitor
  • 203 Views
  • 1 replies
  • 0 Helpful

Mobile data

I received a text telling me that I had used up 80% of my data and then an hour or so later I received another one telling me that I had used 100% of my data. I was connected to my WiFi so I’m not sure how this happened and this seems to keep happeni...

Kate191 by Investigator
  • 201 Views
  • 5 replies
  • 0 Helpful

Sim activation

Hello,I just started using Ee today.I don’t know how to activate the sim. No mobile network connection on my phone.I tried to connect my sim via ee app,i asked for a code and entered the ee sim number but no text arrived for the code.What should I do...

User171 by Visitor
  • 196 Views
  • 2 replies
  • 1 Helpful