Mobile data

Kate191
Investigator
Investigator

‎21-01-2024 03:52 AM

I received a text telling me that I had used up 80% of my data and then an hour or so later I received another one telling me that I had used 100% of my data. I was connected to my WiFi so I’m not sure how this happened and this seems to keep happening. Has anyone had the same issue?

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5 REPLIES 5
Katie_B
EE Community Support Team

‎21-01-2024 08:30 AM

Hello @Kate191. 

Welcome to the community. 

If you text AL to 150 does it show all your data has been used?

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎21-01-2024 12:54 PM

Are you on an unlimited data SIM?

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Kate191
Investigator
Investigator
In response to Katie_B

‎21-01-2024 03:17 PM

Hi, 

Yes, it says that I have used it all. I have tried replying FREE USAGE for the breakdown but it just sends me a blank message. I just don’t understand how my data is being used whilst I am using WiFi?

Thank you,

Kate

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Kate191
Investigator
Investigator
In response to XRaySpeX

‎21-01-2024 03:18 PM

No, I’m not. Why would my data be used whilst I am on Wifi though? 

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bristolian
EE Community Star
EE Community Star

‎21-01-2024 03:36 PM

An individual app may not have WiFi permissions and be using mobile data. Depending whether you have Android or Apple, some phones have an option for "adaptive WiFi" to fallback on mobile data if necessary due to a poor wireless connection.

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