The EE Community

EE 1.6GB Order issues

Hi all,Apologies for the long post, but I'm at my wits' end with this and would welcome any advice.I'm currently with BT Broadband (FTTP). On 24th September, I placed an order via the EE app to move to their 1.6Gbps Premium package, which shows as av...

Roaming data stacking

I'll be travelling to a few countries in Southeast Asia soon. I currently have the Full Works plan, so I know some countries are included, but for places like e.g. Cambodia, I know I have to use the roaming passes.Since I'll be there for a while and ...

Resolved! New Phone says Emergency Calls Only!

Good evening to all you experts,I bought a Google Pixel 9a, last week, it took me ages to get thingsacross from my old phone, a Pixel 3a, I had to contact Google, to getmy contacts across.Anyway, every time I picked up my phone, it has a scrolling me...

Resolved! My card is charged £49.00 for an unknown subscription

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it [Mod edit: add title]

Resolved! Unable to Add a New Payment Card – Page Freezes After Verification

Hi everyone,My old payment card has expired, and I’m trying to add a new card as my payment method. However, every time I complete the card verification process, the webpage freezes and becomes unresponsive.I’ve tried several times, but I still can’t...

Resolved! Unable to add a payment card, blank screen after bank approval

I've been trying to add a payment card to my EE account for the past five hours, without success.I've tried multiple times using both my phone and computer. Each time, I enter my card details and successfully approve the verification through my banki...

iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions

I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...

Who can actualy record 1.6gbps on a device in their property ?

So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...

Upgrade from FTTC to FTTP - engineers not coming for 3 months?!

A week ago I placed an order to upgrade from FTTC to FTTP. The order tracking had an estimated 'outside' engineer visit on 28/10/26 and subsequent visit on 6/11/26. Yesterday an Openreach engineer unexpectedly called at my house - luckily I was in -...

Help!!!

I've been trying to add a new payment card for my account all bloody day and your website seems to be having an absolute hissy fit - so tomorrow I'm guessing I lose my mobile phone because I was trying to change to a lower 30 day plan as I wanted to ...

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