The EE Community

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Have to make chargeable call/text or will lose number and any credit available

I have just received a text  reminding me of the above. I thought it was 179 days in which this takes effect or has this changed? I last made a chargeable call on the 26th March  which is 49 days ago so I wondered why I should receive this text so ea...

XXXXXXXXX Who is this?

This caller has been sending threats and I would like the name and address of this person to see if it’s someone I may know, thank you all for help  [Mod Edit: Removed mobile number from subject field]

payment problem

Hi, I just want to know how can I cancel my payment method because there is no money in the bank card. Thank You

4GEE Router

Maybe somebody might know the answer, i have the 4GEE Router.I am not too far away from the mast but my BB goes up & down never that good.When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers ...

Returning BT/EE equipment

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

Client advisor misadviced

I switched to EE from Three on 11th April at the 155-157 Oxford Street branch. Ms Daria, The advisor, offered me and my partner 30% discount for the plans, £25 per month. However, the first bill charged me £36 and I spoke to the manager and the same ...

Let down by EE

EE let us down by not explaining that unlimited calls and data do not mean unlimited only 50 gb. And not able to gift data anymore either when in France.

Can't download my Business invoices

Hi,I can't download our Business invoices. I have been trying to do this since 15/10/23! I have been on the chat, waste of time, telephoned and told it would be reported. This is a business account and I need the invoice to reconcile the direct Debit...