The EE Community

Unlock Device Page Not Working

Hi, can anyone get the EE unlock device page to work?  Every time I enter the IMEI number, I get the following message (and its been like this for weeks).... "Please try that againSorry, something went wrong on our end. Please enter your IMEI again o...

Coverage in Stacksteads

Update: 03 May 2024 Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of Ma...

New payg sim pre paid for a subscription pack but not added to my account

Need puk code locked sim card

How do I find my card number

How do I find my card number，I forgot what my number is, so how do I check it

Unable to make or receive calls new sim

Hi, I recently moved to EE.I inserted my new sim a few days ago, my number has transferred over. I have signal and my phone is not showing any problems but I am unable to make or receive any calls. If I try to make a call there are just three beeps a...

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

Buying a pack

I keep choosing the 20 pound pack and it keeps saying I’ve got the pack but it hasn’t taken any money from my balance for the pack?

Is this error related to my account or is this just another one of EE's quirks?

I have new EE broadband and mobile. In the My EE app I tap the 'Broadband' tab, then select 'Manage'...at the bottom of the screen I see this page error. What should I be seeing here? Is this a known EE fault or is it to do with my account setup? See...