The EE Community

Data Add on’s

Hi everyone,I have a subscription pack, £15 a month, if I was to buy a “Data” add on for £13 for 10GB that will last up to 30 days, is it possible to use this Data add on in the USA ?

EE Smart Hub Plus WiFi settings

Hello. Following on from mine and a good few others posts regarding issues with connectivity regarding the smart hub plus. Please can somebody tell me what the optimal settings are on the hub to get the best performance?I have no idea which channel s...

Data breach.

So I thought I left EE a few months back because it was a contract I was paying for basically no reason. It was a monthly contract and through the app I pressed the leave EE button and I thought that was it. Flashforward to today and they're contacti...

Blink sync module won't connect to new EE hub

Hi - Just received our new EE router and we have been moved from BT as they are no longer going to be doing broadband in the future and it's all being switched over to EE. My blink sync module (for our CCTV) keeps saying the wrong password and I've t...

Port Forwarding

I have just connected a new FTTH EE hub but i cannot get port forwarding to work. I have the ports i want to forward in the port forwarding list but when I run an on line port checker it says the ports are closed still and my application will not wor...

Coverage in Stacksteads

Update: 03 May 2024 Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of Ma...

Apple TV 6 month trial didn’t kick in

I signed up for EE broadband with EE TV a couple of days ago and decided to include the 6 month Apple TV trial that was on offer. I specifically checked the T&Cs on the EE website, as I’d had an Apple TV 6 month trial before via my mobile contract, a...

Amazon Fire Tv new wifi cannot connect to EE

I have EE wifi.I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the...

Samsung Galaxy A13 not locking

My Samsung Galaxy A13 is set to unlock with a fingerprint or with a PIN. If the fingerprint is not being read, and I press the power button, the phone has stopped asking for a PIN and unlocks as soon as the power button is pressed.

Broadband keeps disconnecting

Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...

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