The EE Community

Overcharged

Hey I don’t know if this is normal but I have an iPhone 12 with unlimited calls and texts but 120g but from last month they’ve put the gigs up to unlimited because I ordered a broadband . I took my phone contract out October 2022 and it cost me then ...

Roaming

I got a text saying welcome to the Isle of Man and the cost of Roaming  chargesbut I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone  

50% friends and family and misold contract

Hi, I have recently upgraded my sim only deal and was informed by multiple staff from EE (when deciding) that I will get 50% off my sim only contract. I upgraded my sim only to the full works and also was informed at the time that they would give me ...

Unable to connect to Netflix - recently changed contract from BT to EE.

Mobile phone

I've recently  upgraded  at the end  of  my  contract  and  I don't  like the A15 phone  u have  sent  me can  I order another  one  one with a possible  memory  card  in it ok

Credit limit

Is there a way to see your credit limit? Just asking because i want to know if/when id be able to order the ps5? 

Why doe EE lie about mobile coverage?

Why does EE feel the need to lie about their network coverage? I have lived at the same address for 30+ years and have never got a signal. Use to use the EE 'booster' box which was brilliant until 3G was abandoned last year. I was forced to upgrade p...

Having 2 SIM cards for the same phone number, sharing the same data allowance

I have a 150GB data plan with EE now. I am wondering if I could order an extra SIM card for the same number, sharing the same 150GB allowance, so that I can use it in my portable wifi router for my laptop and other devices?

EE TV - not available for existing broadband customer

Just out of interest, has anybody out there tried to get EETV when leaving Sky.  I attempted this yesterday, but was informed I would have to be transferred to BT, pay a disconnection charge, Pay for BT to take over my broadband to add the EE TV pack...