The EE Community

EE Perk Account Deactivated

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"I have tried a password reset but it still says deactivated. Thanks for...

Good as new iphone contracts

I’m looking to set up a new mobile contract but when I log in it doesn’t let me select the good as new mobiles , yet if I am not logged in I would be able to purchase one without an issue … why is this ? It is not a new customer deal so surely an exi...

Switched to new EE broadband but no info on my account

Hello, I called EE on Tuesday the 19th of March and after 40 minutes on the call, the person didn't find a solution. I asked him to create a ticket but I haven't heard anything since.The issue is that since I switched to new EE, my login account to e...

Travelling USA

Travelling to US.for 3 months. My contract has both my fone and sons fone included. Both fones are now on sim only contract. Is it still possible to buy add on £25 per month for his number and what would this include. Also I have unlimited data will ...

Resolved! Unlimited data upgrade

I recently switched to EE broadband and while looking on the app it said my 160gb was now unlimited. I do have a couple of questions:1) is this unlimited data at a restricted speed?2) I'm thinking of upgrading my sim only plan as it will save me mone...

Are EE Top-Up cards still valid?

I am a UK expat. I have accumulated three EE Top-Up cards in my 'phone' draw. Are these obsolete (I always top-up for trips online)? They appear to be an obsolete technology.Do they have any monetary or minutes value stored up in them? If so,, how d...

Urgently seeking help - overseas

Hi EE,I’m urgently seeking your help and can’t find any other way of getting through to you, so giving this a go.I’m currently in Italy and did not text roaming before I left the UK, as I didn’t realise this was a requirement. My previous roaming pas...

New Router Issues.

I’m experiencing a problem after the new fibre connection was done last week. The connection keeps dropping out and is unable to stay connected. See screenshots below.

4G WiFi losing connection

I got my 4G Hub a few days ago, and it's been good for me so far. However, I've found that on two occasions so far the internet will disconnect for over 10 minutes, and I have to turn off and on the hub to be able to reconnect to the internet. While ...

EE App

How long is it going to take for the EE App to get fixed for goodness sake! ? 2 days out of service is ridiculous. Get on with it please or just put out an update.

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