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Packs/top up

I have a new payg simi paid £30 for a pack that shows in my accountMy account shows zero credithow do I use my pack!!

Resolved! Smart hub plus, wireless backhaul?

Hi,I've just migrated to EE from BT on a 1Gbps, full works plan. I have just recieved my new smart hub plus and a smart wireless plus extender. I know this supports WiFi 6 but I have no idea if it's a tri-band hub or not and uses a separate wirel...

How to download a bill

How do I download a bill can’t find the manage bills and payments

Pay as you go data

someone rang me today to change my pay as you go plan. They said it would be cheaper and I’d get more data. I was paying £15 a month but they said it would change to £11. She said to turn my phone off and back on and it would’ve changed over automati...

Re: What is pay as you go and flex hibernation, and how do I stop it?

I received a txt on the 22nd April of this year... informing me I needed to make a chargeable call/txt, so I added £5 credit to my account.Today I received a txt again to inform me that "as I haven't made a chargeable call/txt my number would be dele...

Port from plusnet form or is it automatic

Hi all, recently took up a deal with plusnet to move to ee. I requested to keep number and obtained pac code. I entered this when setting up ee contract. Question is, do I still need to fill in the ee transfer form or will the number migrate automati...

Lost my phone, reported it, have been sent a new SIM. The new SIM doesn't work.

Says 'No Service'.Helpfully all of the avenues to get customer support in this area seem to be by phone, which is obviously more complex when you have lost your phone or your phone doesn't work

How long does it take for a pay as you go sim to activate?

I bought a pay as you go sim two weeks ago, a lot of hassle later two of them arrived yesterday. I've put it in my phone, but my number hasn't transferred yet and none of the allowances i paid for are available. I paid £20 for a 70gb monthly sim, yet...

EE phone number not working

We reported one of our business phones as stolen to EE last Sunday, they told me to get a replacement sim the EE store, the store were unable to register a sim to the number ( which has been in use for 14 years) so EE told me they would post one. Th...

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE saying they've got thousands of rewards points that's going to be lost in 2 days if they dont click on the link to spend them?

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