The EE Community

Unlock Device Page Not Working

Hi, can anyone get the EE unlock device page to work?  Every time I enter the IMEI number, I get the following message (and its been like this for weeks).... "Please try that againSorry, something went wrong on our end. Please enter your IMEI again o...

Buying a pack

I keep choosing the 20 pound pack and it keeps saying I’ve got the pack but it hasn’t taken any money from my balance for the pack?

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

esim

HiI had problems transferring from hard sim on iPhone 11 to e-sim on new iPhone13 and now cant seem to retry this as the new phone says the old sim on the old phone does not support e-sim transfer Is this because you only get one chance and now I nee...

Who active my romingdata when I'm aboard

Perks account

Hi,I have tried to log in to my perks account, nhs email,  but my account has been deactivated. I have just purchased a phone in the shop based on the 20% discount and I apparently need the code from the perks. I will be returning the phone if I cann...

Roaming

I can't add on plan with data on abroad 

Data says “searching “ issue please help asap

So today I woke up and my data 5g has dissapered and it says “searching “  I have turned off my phone turned it on i have took my sim out and put it back in but nothing seems to work I’ve checked that I have the latest IOS download and it’s all up to...

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...

Artfone problem with calls

Hi there,we bought my nan an artfone with EE, however as of recently she can no longer receive or make phone calls, they just go straight to voicemail. We’ve tried everything in the call settings but nothing seems to have worked as of yet.