The EE Community

Wrong amount owed in billing area.

Hi, had a problem recently where I was unable to work for a couple of weeks. During this time, my debit bounced and my access was cut off. Once cash started to come back in, I paid £100 into the account to get access restored, leaving just this curre...

Auto cease

Hi I've recently started a plan for tv and broadband and I'm waiting for the TV box and WiFi box to turn up. I have checked my orders to see if there have both been dispatched yet and in my orders it was says my order has been cancelled even though I...

EE Wi-Fi Dongle Turns Off After Period of Time

I’m having problems getting the 4g mini mobile broadband to stay on. I’m getting around 30 minutes but then it switches off even if it’s plugged in. I’ve reset it multiple times but it still turns itself off. Ive seen another thread with the same iss...

Upgrade

Hi,I was on My EE on my phone and it said I was eligible for a free upgrade as my contract ends this month. I selected a sim only upgrade and completed the steps to confirm it and they provided me with an order number and said they would email me wit...

5G Maximum Download Speed

Hi,What is the maximum 5G download speeds in Mauchline, KA5 6 Area and is there any imminent plans to provide faster speeds?

Wifi

My wifi doesn’t seem to be working I have unlimited data and it is showing as 111 used of 0B. I’m very confused 

I am entirely unimpressed with pretty much all aspects of EE

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...