The EE Community

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...

Getting in touch - is anyone having the same problem

Add on

The add on page is not working. 

on line Account is not working

We had your broadband and phone on 22 April. we bought Cyber security £5 per month. I phoned thousands of times but Nobody can tell me where i can download the cyber security software. you sent me the email and asked me to set up online account. but ...

Swapping to eSim

Just ordered the new iPad Pro which I believe is eSim onlyHow do I go about upgrading the sim card in my current iPad to a eSim on the new iPadDo EE charge for swapping to a eSim cheers 

Returning BT/EE equipment

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...

You are not allowed to view this page

When trying to check for my broadband contract end date I try going into broadband subscription on app and I get the you are not allowed to view this page message  any help appreciated 

Can't buy a mobile pack from US before travel

I've been in the US for a while now (It's probably nearly 10 months) and while I was able to go online and add a £20 top-up to my EE phone number on the account, when I've tried to add a monthly pack I get an error message saying they're trying to re...

HR email

Hello,I am a current EE employee looking to get the HR email for a reference for a new job, if I could get pointed in the right direction or anything that would be great.thanks very much