The EE Community

Moving House with a gap in between

Hi everyone,I am 1 year into a 2 years EE broadband contract and I am in the process of purchasing a new house (bringing over the EE contract).When I leave my current place, I will need to move into a temporary accomodation for a month or two while I...

Totally agree, the service is not fit for purpose. Travelling from St Pancras to Margate, trying to do some work. I’m 1 hour into the journey and still haven’t been able to do anything.also service at my work is non existent in Westgate, time to move...

I know this is an oldish post, but I agree, Basingstoke signal has got really poor.Yes, the bars don't really show the correct signal strength, but you can check the signal strength on the phone.I have 3 phones in the house on EE, and all show around...

4G signal loss

L ive in a rural area and I have a 4G reciever on my house with an EE sim to allow me to use 4G as my home internet.The last few days the speed has dropped dramatically so that even whatsapp messages take a few moments to send.I have restarted my dev...

Huge decline in quality of EE customer service

Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be le...

Fibre Broadband Installation

My Full Fibre journey started in mid November with Sky. After a lot of incompetence on Sky’s behalf, I’m trying to get EE Full Fibre instead.So, 10 Jan I ordered  Full Fibre from EE.Surveyor came shortly after and said the Civils team will need to in...

EE APP

Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!! 

Useless apo

I can't even see my bill even after taking to EE on the phone worst mobile network and technical department  

Roaming in USA

Help please, Arrived in Florida, got text confirming roaming all good to go can receive texts. However maps doesn't receive any signal or connect when out of the house and away from WiFi.  On t mobile as carrier. Tried customer service and can receiv...

Viewing a bill

Please can anyone explain how to view my bill.says to select manage then select billing. The billing option is not there 路‍