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by
EE Community Manager

Etiquette and guidelines for the EE Community

[ Edited ]

We want you to enjoy the community, and we care about your safety, so take a moment to familiarise yourself with our community etiquette and guidelines. 

Safety

 

  • Everything on this website is publicly visible online - remember that anyone could be reading.

  • Take care with personal details and information that could identify yourself, your family and friends.

  • Please don’t share personal details such as your phone number, full name, email address, home or work addresses, PINs, credit card details, transactional information about your EE account or any other account numbers.


Show some love

 

  • Say thank you! When someone goes out of their way to lend a hand, these two words go a long way.

  • Tap the ‘Helpful’ icon beneath a post as a way of saying thanks for providing great information. We use a star to identify our most helpful topics and replies. This also helps other members quickly spot the best information:

    Helpful star.PNG

  • When a member's response is so helpful that it solves your issue, tap the ‘Solution’ button - this highlights the solution for everyone to see:

    Solution.PNG

Manners

 

  • Give the benefit of the doubt.

  • Be nice to each other, and listen to the person behind the words. 

  • Assume good will - most misunderstandings arise from the text-based format of the discussion.

  • Share your opinions tactfully, and respect the opinions of others.

  • Keep conversations on-topic.

  • Allow others to have a voice, and avoid dominating conversations.

  • Avoid posting the same message across the community. Let the Community Team know if you need help finding the best place to start a new topic. 

  • Please don’t SHOUT USING ALL CAPITALS.


When things go wrong

 

  • Spirited debates and discussion are welcome - unnecessary rudeness or disrespect isn’t.

  • If something makes you upset or angry, walk away from the computer for a bit so you can continue the discussion later, in a more composed state. 

  • Avoid posting hostile and insulting comments.

  • Keep your comments clean and avoid swearing.

  • Ridiculing sexuality, gender, religion, race, nationality, political values, physical or mental abilities, social status, etc., will not be tolerated.


Moderation

 

  • Report a post by tapping "Report post", just to the left of the offensive post:

Report post.PNG

 

 

 

 

  • Please don't discuss moderator decisions in public.

  • Abusing or gaming the system may result in a ban.

  • When banned, a plan for your return to the community will be agreed. After returning, further infringements may result in a permanent ban.

  • Serious offenses may incur an immediate and permanent ban.

 

The legal bit

 

  • When registering to the community all members agree to our Terms of Service

 

Let's get started

Join the EE Community to ask, answer, learn and share.